Meet & Greet
A free meet and greet is required before any bookings to ensure your pet is comfortable and to discuss their needs.

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Payments
Payment is due within 7 days of invoice unless agreed otherwise at the time of booking.

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Cancellations

• No charge if cancelled more than 7 days before the booking

• Cancellations within 24 hours will be charged in full

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Holiday & Bank Holiday Pricing
All services are charged at double rate on the following dates:
25th–26th December and 31st December–1st January.

Bank holidays are charged at time and a half.

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Your Pet’s Health & Behaviour
All pets must be in good health, up to date with vaccinations, and suitable for handling. Any medical or behavioural issues must be disclosed in advance.

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Emergency Care
If needed, your pet will be taken to a vet during your absence. Any costs incurred will be the responsibility of the owner.

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Access to Property
You must provide safe and secure access to your property for scheduled visits (keys, codes, etc.).

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Liability
While every care is taken, Starks and Barks cannot be held responsible for damage or injury caused by your pet. Pet owners remain responsible for their pet’s behaviour.